Warranty terms & conditions

We offer a limited warranty of defects in materials and manufacturer’s defects (workmanship) for a period of 1 year after purchase of a new eto (or receipt of a new eto as a gift). This warranty automatically applies to purchases made through etowine.com (the Site) or from an authorized reseller with effect from 23 October 2019.

You can extend this to a lifetime warranty here within 30 days of purchase of a new eto or receipt of a new eto as a gift.

Terms of the warranty

What is covered

We will cover:

1. The provision of parts and instructions to enable you to self-repair the eto.
2. Where option 1 is not possible or practical – the return of the eto to a nominated address, then repair it and return it to you.
Where options 1 and 2 are not possible – we will replace the unit with a suitable equivalent product.

How to make a warranty claim

Since all customers’ issues are unique, if you have a warranty claim, we will work with you to find the right solution to the problem you have encountered.

Please contact hello@etowine.com with the following information:

  • Proof of purchase i.e.:
    Your purchase receipt or
    Your order confirmation number or
    If you are registered for a lifetime warranty your name and the email address you used to register it.
  • A description of the defect and details of when it was first noted.
  • A photograph or video of the item which illustrates the issue.

    We do not accept liability for any items returned to us without prior notification so please do not return products to us without contacting us first.

    Please also note that we cannot accept responsibility for loss or damage in transit.

    What is not covered

    We will not cover:

    General
  • General cleaning and maintenance or the replacement of wine or consumables.
  • Graded and refurbished product.
  • Damage to Glass bases except in the following circumstances: you receive your order and find that the glass is chipped or cracked, or your product has broken somewhere between dispatch and delivery. In that case, we will replace the glass free of charge if you notify us within ten working days of receipt (please take a photo of the eto and the cardboard box it came in).
  • Usage

  • Product that is subjected to commercial or institutional use.
  • Defects caused by the use of the product for anything other than its intended use.
  • Assembly or us other than in accordance with the User Guide supplied with your eto and available on the Site.
  • Modifications

  • Any unauthorized adjustments / modifications made to the eto by a third party.
  • Damage / Wear and tear

  • Damage caused by theft, tampering, neglect, malice, act of god, misuse, accident, fire, flood, explosion, lightning, storms, frost or other bad weather conditions.
  • Accidental damage, e.g. if the product has been dropped.
  • Any deterioration of the product due to wear and tear including all externally exposed parts that could be scratched or damaged in normal use.
  • Cosmetic damage such as trim, scratches, dents, corrosion or colour where the function of the product is unaffected.
  • Costs

  • Any reasonable costs if once inspected no fault is found with the product.
  • Any consequential losses financial or otherwise, or any loss over and above the purchase price of the original item.
  • General

  • You may have additional rights under local consumer law. This limited warranty does not affect such rights.
  • The automatic warranty will commence on the date of purchase and will expire 1 calendar year later.
  • The lifetime warranty period will commence from the date of registration, for the life of the initial registered person. You have 90 days from the date of purchase or receipt (if a gift) to register your product and qualify for the lifetime warranty.
  • The warranty is non-transferable and applies to the first purchaser of the eto or the initial registered person only.
  • If your warranty is not registered you may be required to provide an original proof of purchase, such as the receipt or invoice. This may be used to validate the date of purchase.
  • You may be required to pay any costs of returning the product to eto, the retailer or dealer from whom the product was purchased. If we subsequently confirm that the returned products contain defects attributable to us, the reasonable costs of re-delivery incurred by you will be refunded. We will pay the cost of delivering any repaired or replaced product back to you.
  • Warranty support only applies to new products purchased either directly from etowine.com or from an Authorized Dealer, retailer or Distributor, details of these can be obtained from our Customer Support Team.
  • All claims under this warranty shall be managed through eto or one of our subsidiaries or dealers.
  • We reserve the right to offer a replacement product in lieu of a repair. The replacement may be a new or repaired item. A repaired or replaced product will continue the original warranty period.
  • You agree to abide by any reasonable instructions from us to access warranty service.
  • You agree to provide photographic evidence if required.
  • Services performed by eto in rectifying damage or defect caused as a result of any excluded conditions shall be subject to additional charges for labour, transportation and parts.
  • We shall have the right, where necessary, to undertake all such action as is reasonable to protect ourselves against fraudulent or invalid claim(s) including, without limitation, to require further verification as to the identity, and other relevant details of a claimant and/or the verification as to their qualifying purchase.
  • We shall not be liable for any interruption to this warranty whether due to force majeure or other factors beyond our control.
  • We reserve the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this warranty, in whole or part without prior notice or compensation.
  • Any changes to the warranty conditions will be posted to the Site and will take effect immediately.
  • These terms and conditions are governed by the laws of England and Wales and come under the exclusive jurisdiction of the English courts.
  • The decision of eto in respect of this warranty is final.