How to Return an item for refund or exchange
How to return an item for refund or exchange
- In all cases, you are responsible for all the costs of returning the products to us.
- We advise customers to take all the necessary precautions to ensure that their parcels are returned in good condition. We cannot accept responsibility for loss or damage in transit.
- We advise customers to ensure the products are well packaged and sent via a secure and reputable courier company on a fully tracked service. Or we can arrange collection by courier at your cost if you email us at hello@etowine.com.
- Please include a note of your name, order number, and the reason for return (eg “unwanted gift”) inside the parcel so our returns team know exactly what to do with it.
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Customer location |
Please send to |
|---|---|
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USA |
eto Returns |
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All other locations |
eto Returns |
- Once your return is received and inspected, we will drop you an email about your refund or exchange.
- The refund will be made to the original payment method used.
- Refunds will be issued to you within 14 calendar days of the day on which we receive the eto back.
- Refunds may be reduced for any diminished value in the eto resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).