When you open a bottle of wine oxygen mixes with air and starts oxidation. Too much oxidation ruins any wine. 

eto's unique, patented preservation system creates a seal between the wine and the air, reducing your wine’s exposure to oxygen, slowing down the oxidation process and keeping its great taste for longer.

You can find details on using eto here

eto keeps your wine for up to 2 weeks. 

Every wine is different, so the exact length of time depends on the wine’s age, style, grape variety, the wine making method, how vigorously you decant etc. 

Wine keeps for longer stored in a cool dark place.

eto has been designed so that when you fully extend the neck you can decant a standard 750ml bottle into eto, have a glass or 2 & then store the remainder  - so you can store a maximum of 600ml (20oz) & a minimum of 175ml (6oz).

eto has been designed to be kept upright and may not seal if you put it on its side.

eto fits perfectly in a fridge door.  Wine keeps for longer stored in a cool dark place - wine experts recommend keeping your wine (even red wine) in the fridge.

No you can’t keep sparkling wine in eto because the pressure build up is too much.  eto has been designed for all still wines including fortified wines.

eto is easy to clean – simply separate all 6 parts and wash in hot water, rinse thoroughly and ensure air-dried fully before assembly.  You
can find full instructions in the user guide that came with your eto, and/or check out the short videos and tips on the Using eto page.

Please do not store your eto with damp parts.

We recommend hand washing all eto parts. NB the metal parts of eto are not dishwasher safe.

etos now come with a breathable pouch to store your seals & ball holder when not in use to help reduce any strong odours.  It’s the perfect cloth to shine your eto & keep it smudge free.

Sometimes the metal parts contract when cold. 

You can try soaking your eto in warm water, or placing it under the hot tap for a few seconds, dry, then try again. This should  do the trick.

You can also use rubber gloves for extra grip. 

Remember too, there's no need to over-tighten the top part to the base, as that has no impact on the seal.

No problem you can add your gift message during the checkout process.

We can send your order to an address of your choice – just enter it as the “shipping address” at checkout. However please note that if delivering outside the UK some pricing information may be attached to the parcel in the documents wallet, for customs clearance. It’s not obvious, but we have no choice!

Please also note that our prices exclude duties and taxes outside the EU and if the value of your gift exceeds duty-free import thresholds in the recipient's country they may be asked to pay duties/taxes. You can avoid them being contacted about this by entering your own email and phone number in the shipping contact details.

If you are waiting for eto to reach your recipient, you can also print our gift note here

Our discount codes must be applied at the “shipping details” stage of checkout right after you click “Secure checkout”. If you are on a smartphone please look for the dropdown arrow at this stage next to “show order summary”.

These are limited time codes so please use them soon after you are sent them.

We’re sorry but per our terms and conditions we cannot apply codes after you’ve checked out, or after the code has expired.

Please contact us at hello@etowine.com and we will aim to contact you within 48 hours to resolve your issue.

eto glass bases and other replacement parts can be bought online from the Shop

Please check your shipping confirmation email. You will have received a tracking number in it, and you can click on that number for more information.

Once shipped, you should also receive updates from DHL, FedEx or DPD via email or SMS please keep an eye out for these.

If you are waiting for eto to reach a gift recipient, you can also print our gift message here

We have a 30 day returns policy on UNUSED eto, extended to 31 January over the holidays.  Please see our full policy here .

If you can’t find the answer to your question in our FAQ please email us at hello@etowine.com